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As a member, you receive the following services through the Travel
Assistance Program when traveling more than one hundred (100) miles from
your permanent residence.
The following is a summary description only of the program's services,
The master document provides complete details of services and conditions.
You may request a copy by calling the toll-free number listed in your
Membership Portfolio.
Worldwide Assistance is the program provider of these Travel Assistance services.
Members have access to the following services provided Worldwide Assistance has
been contacted first:
- Emergency Evacuation/ Repatriation. If
a member suffers an illness or injury while traveling over 100 miles
away from home, and cannot be treated by a local medical facility,
the member is transported by the most appropriate means to the nearest
hospital capable of providing necessary treatment.
- Transportation of Mortal Remains. If
a member loses his/ her life while traveling more than 100 miles from
home, the member's remains will be returned to the member's place
of residence.
- Transportation of Escort. If the member
needs emergency evacuation by air ambulance or repatriation by covered
commercial airline, the member's spouse, other family member, or companion
is free to accompany the member in flight, subject to space availability
with priority given to medical equipment and personnel.
- Family Visitation. If a member is traveling
alone and is expected to be hospitalized for more than 7 days, the
spouse or another family member will be flown in to be with the member.
Also, expenses for accommodations and transportation during their
stay, up to $100.00 per day for 10 days, are provided.
- Minor Children Return/ Escort. If a member
requires emergency evacuation, hospitalization for over 24 hours,
or in the event of death, and the minor children are left unattended,
transportation home is furnished for them.
- Vehicle Return. The Travel Assist Provider
will return the member's vehicle home and bear the cost up to $1,000.00
when illness, injury, or death requires emergency evacuation or repatriation
and the member is unable to drive the vehicle.
- 24-hour Information Service. Helpful
information before and during travel is available to the member. The
multilingual staff is prepared to assist and coordinate the management
of a wide variety of travel related situations. Services include information
on required documents, immunization requirements, State Department
Travel Advisory warnings, weather and hazard information about foreign
locations and more.
- Medical Monitoring. If a member needs
to be medically monitored, the Travel Assist Provider's duty physician
will monitor the case, while acting as a liason between the member,
the local treating physicain, and the family physician as needed.
- Medical Referral. The Travel Assist Provider
will arrange referrals to a local doctor of hospital, when a member
needs help in locating a doctor or hospital while traveling.
- Guarantee of Medical Expenses. If a member
needs help for overseas claims, the Travel Assist Provider will arrange
for a payment or guarantee of payment to providers.
- Insurance Coordination. If a member needs
help for overseas claims, the Travel Assist Provider will assist in
coordinating claims procedure with the appropriate insurance program.
- Lost Documentation Service. If a member
needs help to replace lost or stolen travel documents (i.e., passport,
baggage, tickets, credit cards, etc.), the Travel Assist Provider
will advise and assist where possible in their replacement.
- Legal Assistance. If a member needs help
finding a local attorney or embassy, arranging bail, cash advances,
or coordination of payment for legal services from available resources
of the traveler, the Travel Assist Provider will arrange referrals.
- Emergency Delivery of Prescription Items.
If a member needs prescription medication or lenses not available
locally, the Travel Assist Provider will organize delivery of the
prescribed item when possible and legally permissible, to the member
upon written authorization of the prescribing physician.
- Emergency Cash Transfer and Advances.
The Travel Assist Provider will arrange for emergency cash advances
and transfers through additional sources including hotels, banks,
Western Union, etc. if a member needs cash as a result of loss or
theft. Limit of $500 per transaction.
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